This is a translation for convenience. In case of discrepancy, the French version prevails.
1. Identification
Agence numérique Webaltiva, a sole proprietorship registered in Quebec, Carré de la Passerelle, Saint-Paul (Québec) J0K 3E0
2. Services
Webaltiva provides online visibility services: Google Business Profile optimization, local search engine optimization, Google Ads campaign management, reputation and review management, website creation and performance reports. The exact contents of each plan are described on the Pricing page and in the agreement signed by the client.
3. Order and agreement
An order is confirmed once the client completes the order form, verifies their email address and electronically signs the agreement. The signed agreement, including its essential points, takes precedence over any other information published on the site. A copy is emailed to the client.
4. Prices and taxes
Prices are in Canadian dollars. Applicable taxes are added according to the client’s province and detailed in the agreement and invoice. The Google Ads advertising budget is paid directly to Google by the client and is not included in our prices.
5. Payment
Work begins upon receipt of payment. For a monthly plan, payment is due at the beginning of each service month. An invoice is emailed for each payment.
6. Term and cancellation
One-time plan: the agreement ends upon delivery of the described services. Monthly plan: a minimum commitment of 3 months from the start date, then month-to-month renewal, cancellable by either party with 30 days’ written notice to support@webaltiva.com.
7. Client cooperation
The client provides the necessary access, information and approvals (Google profile, website and advertising accounts). Timelines may be extended if these are not provided.
8. Results
Webaltiva performs the services carefully and according to recognized best practices. Google rankings depend on factors beyond Webaltiva’s control: no specific position or volume of calls or sales is guaranteed.
9. Ownership
Upon receipt of full payment, the client owns the content and website created for them. Google accounts (Business Profile, Google Ads and Analytics) remain in the client’s name.
10. Complaints and refunds
In case of dissatisfaction, a complaint or a refund request, the client first contacts Webaltiva through the complaint form (webaltiva.com/en/complaint) or at support@webaltiva.com. Webaltiva acknowledges receipt within 2 business days and proposes a solution, or a refund where applicable under the Refund Policy, within 10 business days. The client agrees to wait until this period ends before taking any external action, without waiving their legal rights.
11. Liability
Webaltiva’s liability is limited to the amount paid by the client for the service concerned, except in cases of gross or intentional fault and subject to the client’s legal rights.
12. Force majeure
Webaltiva is not responsible for delays caused by events outside its control, including outages or changes to the rules of Google or another provider.
13. Personal information
Client information is handled according to the Privacy Policy.
Privacy Policy14. Changes
Webaltiva may change these terms. The terms applicable to an order are those in force on the date the agreement is signed.
15. Governing law and language
These terms are governed by Quebec law. The French version prevails.
Agence numérique Webaltiva
Carré de la Passerelle, Saint-Paul (Québec) J0K 3E0, Canada
438 259 0606 · support@webaltiva.com · webaltiva.com