This is a translation for convenience. In case of discrepancy, the French version prevails.
1. Who we are
Agence numérique Webaltiva (NEQ 2282678632), Carré de la Passerelle, Saint-Paul (Québec) J0K 3E0. The business owner is responsible for protecting personal information and can be reached at support@webaltiva.com or 438 259 0606.
2. Information collected
When ordering: name, business name, email, phone, address and selected plan. When signing: electronic signature, IP address, device and browser type, dates and times of each step. When contacting us or filing a complaint: the information and documents you provide. To perform services: access and information related to your Google profile, website and advertising accounts.
3. Why we use it
To process your order, establish and secure your agreement, verify your identity, invoice you, perform and track services, respond to requests and complaints, meet legal and accounting obligations, and retain evidence of our exchanges and mutual commitments.
4. Consent
We collect your information with your consent, given when ordering. You may withdraw it at any time, subject to ongoing legal and contractual obligations.
5. Sharing with third parties
We never sell your information. We share it only with providers necessary to operate the service: website and database hosting, email delivery, address autocomplete (Google), and, when activated, card payment processing. Some providers may store data outside Quebec; we ensure they offer adequate protection.
6. Retention
Agreements, invoices and accounting documents are retained for the period required by law. Other information is kept as long as necessary for the stated purposes, then destroyed or anonymized.
7. Security
Encrypted connections, restricted administration access, code verification before signing and private document storage.
8. Cookies
The site uses only cookies necessary for its operation (language, session and security).
9. Your rights
You may request access to your information, its correction or portability, or withdraw consent, by writing to support@webaltiva.com. We respond within 30 days.
10. Privacy incidents
If an incident poses a risk of serious harm, we notify you and Quebec’s Commission d’accès à l’information.
11. Complaint
If you are not satisfied with our response, you may contact Quebec’s Commission d’accès à l’information.
12. Changes
Any changes are published on this page with their date.
Agence numérique Webaltiva
Carré de la Passerelle, Saint-Paul (Québec) J0K 3E0, Canada
438 259 0606 · support@webaltiva.com · webaltiva.com