This is a translation for convenience. In case of discrepancy, the French version prevails.
Our priority is to resolve any situation directly with you. Here is how refunds work.
1. Before work begins
If no work has begun, you receive a full refund.
2. One-time plan, work begun
You receive a refund for the portion of services not delivered. The portion already delivered (audit, optimization, completed pages or configuration) is not refundable. Details of completed work are recorded in your order’s delivery journal.
3. Monthly plan
A service month that has begun is not refundable. If Webaltiva has not provided the agreed services for a month, that month is refunded or credited, at your choice. Cancellation follows the agreement: a minimum 3-month commitment, then 30 days’ written notice.
4. Websites
Before any refund request, we carry out the revision rounds included in your plan to correct anything you are unhappy with.
5. Advertising budget
The Google Ads budget is paid directly to Google and cannot be refunded by Webaltiva.
6. Results
Since no specific ranking is guaranteed, Google rankings alone cannot justify a refund when the agreed services have been delivered.
7. How to request a refund
Fill out the form at webaltiva.com/en/complaint or write to support@webaltiva.com with your order number. We acknowledge receipt within 2 business days and propose a solution within 10 business days.
8. Refund payment
An accepted refund is paid using the same payment method as the order within 10 business days of acceptance. A credit note is emailed to you.
Agence numérique Webaltiva
Carré de la Passerelle, Saint-Paul (Québec) J0K 3E0, Canada
438 259 0606 · support@webaltiva.com · webaltiva.com